Delivering the 9-1-1 call to the right PSAP is one of the goals of the NENA i3 architecture using Next Generation Core Services (NGCS), the NG9-1-1 functional elements that enable location-based call routing. Not having an accurate caller location affects the stress the telecommunicator and the caller experience — a situation made even worse if the call is routed to the wrong PSAP and the process must start over again.
Learn how Motorola Solutions has deployed location based routing where the location is delivered with every call using NENA i3 architecture and an agency’s existing ALI and GIS data.
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